FAQs

Student Frequently Asked Questions (FAQ)

Enroll in Online Courses

How do I enroll in an online course?

Where can I find a listing of online courses?

What’s the difference between an online course and a hybrid course?

How do I know if I’m enrolled in an online course?

How do I add to an online class if it’s full?

How do I drop an online class?

Login To Online Classes

Where is my online class?

How do I login to Moodle classes?

How can I contact my instructor?

When can I begin my online class?

Who do I contact if I have trouble with online classes?

Where are student tutorials on accessing and using online classes?

Where can I find textbook information?

What Library Resources are available to online students?

What is Netiquette?

Counseling

Who can I talk to about taking online classes?

What is the Online Transfer College Program?

Are the online courses transferable to 4-year colleges?

Technical Suggestions

What computer equipment do I need to take an online course?

Where are the computer labs on-campus?

What kind of software do I need for online courses?

Can I keep my email private from other students in the class?

Can I get student discounts on computer equipment or software?

What To Expect From Online Courses

How do I know if online classes are for me?

How much homework is there in an online course?

Contact Us

Send an email to: online@peralta.edu

ANSWERS TO STUDENT FAQ

Enroll in Online Classes:

How do I enroll in an online course?

Go to the Peralta Community College’s Passport website at http://passport.peralta.edu to enroll in all of your courses. If you are a Continuing Student, login to your Student Passport Account and go to your Student Center page to add courses. If you are a New or Returning Student (i.e. have not taken a Peralta District course in the last two semesters), then you will need to submit an application for admissions using CCCApply at the Passport website.

Where can I find a listing of online courses?

Please visit Online Classes to view courses offered through the District as well as each of our colleges.

What’s the difference between an online course and a hybrid course?

Online courses have no class meetings and students complete all work online over the internet. Hybrid courses have face-to-face meetings as well as online instruction. An instructor may hold an orientation meeting at the beginning of the semester for a Hybrid class. If orientation information is not available on Passport or the online course websites, students should contact the instructor for details.

How do I know if I’m enrolled in an online course?

Check your Student Passport Account > Student Center > Class Schedule. Under Location, it will show ONLINE, if your class is online or your classroom number if it is not.

You are officially enrolled in the courses listed in your Class Schedule. You are responsible for paying fees and for dropping any courses. The instructors are not responsible for dropping you from the course.

Can I add to an online class if it’s full?

The wait list feature is not enabled yet on Passport, therefore, there is no way to keep a wait list. Students should contact the instructor. If the instructor permits extra students, the student must obtain an ADD Card from the Admissions Office and arrange for the instructor to sign the Card. The student must then submit the signed ADD Card to the Admissions Office for enrollment. Another way for students to add during the open enrollment period is to check the Passport website often to see if another student drops from the course. The student may then add.

How do I drop my online class?

Login to your Student Passport Account on the Peralta Community College Passport website at http://passport.peralta.edu. Go to your Student Center, click on the Drop link, and follow through the directions. Check your Class Schedule on your Student Center to make sure you have correctly dropped your course. The Passport website has student tutorials for adding and for dropping courses.

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Login To Online Classes:

Where is my online class?

Your online classes are located on Moodle

How do I login to Moodle classes?

  • Online and Hybrid Courses will be available to students at the start of the Fall 2010 semesterĀ at www.eperalta.org/fall2010. If you are a fully enrolled student in an online class or an instructor you will be able to see your course(es) after you login here: http://www.eperalta.org/fall2010/login/index.php. The link to your online class will be in the right column under “My courses”.
  • Please login using your PASSPORT Username, and your student ID number (do not use your campus ID) as your temporary password. Please be sure to change your password on your first login by clicking on your name in the upper right corner to get to your Account Profile screen. Contact the Distance Education Helpdesk at online@peralta.edu if you need assistance

Student Frequently Asked Questions (FAQ)

How can I contact my instructor?

Please refer to the Instructor Contact Table below, or call the campus main phone number.

Campus List of Online Courses Faculty Directory Campus Phone Number
Berkeley City College BCC Fall 2010 Online & Hybrid Courses BCC Directory (510)
981-2800
College of Alameda COA Spring 2010 Online Courses COA Directory (510) 522-7221
Laney College Laney Spring 2010 Online Courses Laney Directory (510) 834-5740
Merritt College Merritt Spring 2010 Online Courses

Merritt Online Courses & Telecourses

Merritt Directory (510) 531-4911

When can I begin my online class?

Online classes begin on the first day of the semester. Instructors typically contact students by email by the start of the semester with course format information, any orientation dates, and how to access course materials. Please update your Student Passport Account email address and telephone number (http://passport.peralta.edu). If you have not been contacted by the start of the semester, or if you added the course after the semester begins, you must contact your instructor (see the Instructor Contact table or check the Online Classes websites).

Who do I contact if I have trouble with my online classes?

Contact the Distance Education Helpdesk for assistance at online@peralta.edu.

Troubleshooting for Moodle Courses:
If you are having trouble receiving emails from your instructor through Moodle or receiving posts from forums to which you are subscribed, then try placing “moodle@eperalta.org” or “moodle@[domain_name] into your email address book, and/or allowing cookies from “eperalta.org” or [domain_name] in your web browser settings. These settings are also suggested before creating a new Moodle Login Account so that you can receive the confirmation email. Also, to use the Moodle website, you must have cookies enabled on your web browser – go to Tools > Options (or Internet Settings or similar menu item) and enable popups from “eperalta.org” (or whatever the URL is for the Moodle site you are logging into). Please check the website of your web browser (e.g., Yahoo, Google, Microsoft for Internet Explorer, Safari, or other) for further information on how to do this.

If you have forgotten your password or username, click on the link “Lost password?” below the Login button on the Moodle homepage and fill in the information requested. The system will send you an email with a new temporary password.

There are also many benefits to creating a new email account just for your online courses, including keeping your private or personal email address separate from the public format of a class, keeping track of class work, and using a free email service such Yahoo, Gmail, Hotmail, or similar public services.

Also, check the Student Guides to using Moodle (currently under construction) on this website. If you need further assistance, contact the Distance Education Helpdesk at online@peralta.edu.

Where is student training or tutorials about how to access and use the online class?

Please visit the Student SITE at: http://www.eperalta.org/fall2010/course/view.php?id=2 (Click “Yes” on the agreement page). This site contains information how to Login, use forums, chats, and email as well as Technical Suggestions.

Where can I find textbook information?

Bookstore are as follows (except as noted in the table below):

Mon. – Tues. 7:45 AM – 7:00 PM, Wed. – Thurs. 7:45 AM – 5:00 PM, Fri. 7:45 AM – 3:00 PM, Sat.-Sun. Closed

Campus Search for Textbooks Bookstore Location Phone Number
Berkeley City College BCC – Search Online BCC Bookstore-Room 517 (5th floor),
2050 Center St., downtown Berkeley, 94704
(510)
981-1012
College of Alameda Alameda – Search Online Alameda Bookstore-Bldg F Room 100,
555 Ralph Appezzato Memorial Parkway,
Alameda 94501
(510)
748-2247
Laney College Laney – Search Online Student Center (Bottom Floor)-Building F,
900 Fallon Street, Oakland,
CA 94607-4893
Hourse: M-Th 7:45 am-7:00 pm,
F 7:45 am-3:00 pm, Sa-Su Closed
(510)
464-3514
Merritt College Merritt – Search Online Merritt Bookstore, 101 R Building,
12500 Campus Drive, Oakland, CA 94619
(510)
531-4911

What Library Resources are available to online students?

Please check your course homepage or with your instructor. The library websites are:

What is Netiquette?

Check this site out: http://www.albion.com/netiquette/corerules.html

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Counseling:

Who can I talk to about taking online classes?

District Wide Support for Online Academic Counseling and Advising

Phone: (510) 466-7380

District Wide Distance Education Pre-Enrollment Inquiries

Tim Gibbon tgibbon@peralta.edu

or Contact the Counseling Department at the campus you are attending:

Campus

Contact

Main Phone

Website

Berkeley City College

Counseling

(510)
981-5036

Student Services > Counseling

College of Alameda

Counseling

(510)
748-2209

Student Services > Counseling

Laney

Counseling

(510)
464-3152
or
(510)
464-3153

Counseling

Merritt

Counseling

(510)
436-2475

Student Services > Counseling


What is the Online Transfer College Program?

The Online Transfer College is a combination online and in-class program which allows you to complete university-transferable classes by doing most of your class work online.

Are the online courses transferable to 4-year colleges?

Courses are transferable according to the agreements between the 4-year college and the particular Peralta District campus. Check with the Counselors and refer to assist.org website for specific courses and agreements. Class Schedule footnotes for courses: *Transferable to CSU; **to CSU and UC.

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Technical Suggestions:

What computer equipment do I need to take an online course?

A computer (Macintosh, PC, or other) with internet connection and an up-to-date web browser, such as Internet Explore, Firefox, Safari, or one provided by your internet service provider (ISP).

Firefox vs. Safari: It is recommended that you use Firefox on Mac’s. Firefox has additional toolboxes that are not available on Safari. Of course, test them both out and use whatever you feel is easiest for you.

Where are the computer labs on-campus?

To use the computer facilities on-campus, you must be enrolled in classes for the current semester and have paid your fees. Please be ready to present your photo I.D. and your receipt of fees paid.

  • Berkeley City College: Room 323 daily. The Library computers are for library research only.
  • College of Alameda: under construction.
  • Laney: under construction.
  • Merritt: under construction.

What kind of software do I need for online courses?

Most instructors use a variety of file formats, so we suggest that you obtain software that can open or read these files. Many readers are free. The following list will be updated as needed.

For .pdf files, use Adobe Reader or download Adobe Reader 9 for free.

For .doc files, use Microsoft Word or download the free Word Viewer 2003.

For .docx files (or the Word, Excel, and PowerPoint 2007 file formats), use the 2007 version of Microsoft Word, or download a free Office File Converter Pack for your existing Microsoft Office 2003 products or earlier.

For .ppt files, use Microsoft PowerPoint or download a free PowerPoint Viewer 2007.

Can I keep my email private from other students in the class?

Your Moodle Account Profile can be edited to hide your email address from other students in your class. After logging in to the Moodle website, click on your name in the upper right corner of the Moodle homepage. Then, click on the “Edit profile” tab and change the setting for “Email display”. Your instructor will still be able to see your email address and send you emails. You may not want to change the “Email activated” setting, otherwise you will not receive emails from your instructor.

Can I get student discounts on computer equipment or software?

Student discount available for Microsoft Office 2007 Professional Plus. Also, Adobe, Dell and other Microsoft products are available at student discount rates through the Foundation for California Community Colleges.

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What To Expect From Online Courses:

How do I know if online classes are for me?

You will do well in online classes if you can:

  • Use the computer.
  • Work independently with a minimum amount of classroom supervision.
  • Read and follow printed instructions.
  • Manage your time.
  • Work on your classes at home, at work, or other distance education venue.
  • Contact your instructor when you need help with the course.
  • Regularly work, complete, retrieve, and send projects and homework online.
  • Use the Web to interact and chat with instructors and classmates.
  • Work on class projects at times that best fit your busy schedule.

Also see the Distance Education Resources – FAQ

How much homework is there for an online course?

The amount of time you must spend for each class varies. For example, if you have a three-unit class, plan to spend about nine hours a week engaged in online projects and studying for class.